Frequently
Asked Questions
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General
FAQs
Does
your website have secure check out?
Yes. RMTracking.com
shopping cart uses 128 bit Secured Shopping
environment to protect you. We use an Authorize.net
Certified shopping cart system. After viewing
your cart, you click on a 'Go to Check Out'
button in our shopping cart, this is when
you'll enter into a secure environment for
check out. You can tell you're on a secure
webpage at check out when you see a little
gold lock '
'
at the bottom right of your browser window,
also the URL in the browser address bar will
change to a 'https://' web address to show
your in a secure environment.
Do
your units work anywhere in the U.S.?
Yes. Everywhere
in all 50 states.
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Rover
GPS, FAQs
What is an update?
The following events will constitute an
update: ignition on, ignition off, and automatic updates that occur
while the vehicle is moving. The frequency of automatic updates is
determined by the user and can be changed from the user's account.
Optional features that use updates include: a manual ping (aka poll),
overspeed alerts, geofence alerts, off-hours movement or any generic
I/O that will trigger or monitor an event.
Do you have a software
tutorial?
Yes, click on this
link to view our NavIQ Online Video Tutorials
How do I login?
You should have received login information
in your email. I don't see a map when I login?
- Check to make sure that the device has
been properly installed.
- Check to make sure that the device has
been activated.
- Click on the icon that looks like a house
at the top of the screen.
- Download the latest version of the java
runtime engine by going to http://java.com/en/download/index.jsp.
All other FAQ's can be answered by email via
Tech Support at support@rmtracking.com
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GPS
3100, FAQs
Does
the unit come with everything I need, including
software?
Yes.
The price includes the tracking device,
Software with mapping for the entire U.S.
and the cable to connect the GPS unit to your
PC.
Is
the LandAirSea 3100-INT available as a waterproof
unit with magnet mounts?
Yes.
Please add an additional $10 if you want the
waterproof version of the 3100-INT with magnets.
What
is the difference between the 3100-INT and
the 3100-EXT and where can I mount it?
The
3100-EXT model has the magnet mounts, an external
GPS antenna and waterproof. If you have to
place the unit underneath the vehicle then
you probably need the EXT version. The 3100-INT
may be a little more convenient because everything
is built in, including the antenna. For inside
the car placement, this would be the unit
you need. You can place the INT model in the
glove box, under the front or rear dash, and
even under the seat. Under the seat placement
is not really recommended but we have received
numerous reports on how well the unit works
even hidden under the seat.
If
the batteries go dead before I am able to
retrieve the unit, will the tracking data
be lost.
Of
course not. When we designed this unit, we
knew that the batteries may go dead before
the unit was retrieved and we wanted to make
sure that no valuable data was lost.
How
many days can I expect the 3100 unit to last
without the batteries going dead?
We
recommend using Energizer Lithium batteries
since they last much longer than regular batteries.
With average driving (2 hours a day), the
batteries should last over 2 weeks.
How
often does the 3100 unit record data?
The
3100 unit records a data point every second.
If you are using the AA batteries to power
the unit, you can always leave it on this
default setting. Decreasing the recording
rate does not affect the battery life.
Do
I need to worry about filling up the memory
of the 3100 unit?
No.
The unit stores 300 hours of driving. Most
likely you will download the data and replace
the batteries before it fills up.
What
kind of cable comes with it to download the
tracking data?
The
unit comes with a serial download cable. If
you only have a USB port, contact us on where
to get the USB to Serial converter cable.
Does
the software run on a Macintosh computer?
No.
The software is written for a Windows PC.
It will run on Windows 98, Windows 2000, Windows
NT, Windows ME and Windows XP.
Can
the 3100 unit be permanently connected to
the vehicle’s power?
Yes.
We have power cables available. Contact us
if you need one or order one with your unit.
The power cable price is $8.95. We also have
cigarette lighter power cables available for
$12.95.
How
much more will it cost for overnight shipping?
You
would need to add an additional $25 if you
want overnight shipping.
What
is the warranty on the 3100?
The
3100 unit comes with a full 1 year warranty.
Do
I need to subscribe to a monthly service in
order to get this to work?
No.
There are no monthly fees or activation fees.
This
is not a real time tracking system. The real
time tracking systems are the ones that require
monthly fees and contracts. Most people prefer
the LandAirSea 3100 technology for this very
reason.
Remember,
to find out what the driver has been doing,
you connect the device to your
computer and it will give a complete history
including speeds, locations stopped, and how
long they were stopped.
Can
I use this system for stolen vehicle recovery?
No.
You need a real time tracking system to do
that. Real time tracking systems are more
expensive and require a monthly service fee.
Does
this unit have a motion sensor in it?
Yes.
The unit turns on as soon as the vehicle starts
moving. When the vehicle is stopped for more
than 4 minutes, it will go into a sleep mode
to conserve battery life.
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