• GENERAL
• Informer GPS & PT-200
• 3100 GPS

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General FAQs

Does your website have secure check out?

Yes. RMTracking.com shopping cart uses 128 bit Secured Shopping environment to protect you. We use an Authorize.net Certified shopping cart system. After viewing your cart, you click on a 'Go to Check Out' button in our shopping cart, this is when you'll enter into a secure environment for check out. You can tell you're on a secure webpage at check out when you see a little gold lock '' at the bottom right of your browser window, also the URL in the browser address bar will change to a 'https://' web address to show your in a secure environment.

Do your units work anywhere in the U.S.?
Yes.  Everywhere in all 50 states.

How do i contact Tech Support?

Rocky Mountain Tracking Tech support can be contacted by phone from 8 - 5 MST, Monday - Friday at 970-232-3397. They are also available via email at support@rmtracking.com

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Informer GPS & PT-200, FAQs

What is "Settings out of Sync"? How do I fix it?

Settings out of sync shows when the intervals set on the software are not the same as the interval on the device. To fix this you will need to go to selected vehicle and then configure. Once there change the intervals to where you would like them and select the Update All bubble. Then select Save Changes. Wait for the window to return to its previous state and for it to say OK in the upper right of the window.

I got a timed out message, what should I do?

A timed out message appears when the device does not receive all the messages from the software. Try polling the device and then resaving the settings.

My device hasn't reported for awhile. Why?

There are a few possible explanations why the device may have trouble reporting.

• The device is out of the cellular network coverage area and is not able to report its positions into the server. The device will start reporting again once it enters a service area. This is common in mountainous or rural areas with little cellular network coverage. The RMT Informer will store up to 150 updates while not in coverage area.
• The messages sent from the device are hung up on the cellular network. Given some time these messages should come through. This is usually due to high network traffic and is out of our control.
• The device may not be getting correct power. Check that the battery is charged for PT-200 devices and check connections from vehicle to device for Informer devices.
• The device has stalled and needs to be reset. In order to have your device reset, please call RMT Tech Support during regular business hours.

My device is showing Invalid Coordinates or No Fix. What is wrong?

There are a few possible explanations why the device may have trouble reporting.

• The device does not have a GPS satellite fix. This usually occurs when the vehicle is in a location where it does not have a clear view of the sky, such as a garage or parking structure. The device will be unable to report valid locations until it has GPS connectivity.
• The device antenna may be in a location in the vehicle where it cannot get good GPS satellite coverage, please check the antenna placement.
• The device's GPS receiver has stalled and needs to be reset and sent a wakeup command. In order to have your device reset, please contact RMT Tech Support during regular business hours.

What is polling?

Polling is the process of receiving the vehicles current location separate from the regular report intervals. This will use one update and give the user the current location of the vehicle.

How do I configure my device?

Go to Selected vehicle and then Configure. Once there change the intervals to where you would like them. Normal settings are usually between 5 minutes and 1 hour for report intervals and less often for status or ignition off intervals. Set your settings where they are comfortable and give you the information you are looking for.

What is the difference between the map refresh timer and the report interval?

The map refresh timer (countdown timer in upper right of map) shows how long until the map will refresh and show the most recent information. This will not use an update and will only change if there is new information. This can be changed in the user preferences. The report interval determines how often the vehicle will report its location. This will use one update each time and can be changed through the Configuration settings.

What is Rapid Tracking? How do I turn it on and off?

Rapid Tracking is a feature to allow the user to vehicle in almost real time. It will change the map refresh to every 30 seconds to give you the most recent location of the device. To turn rapid tracking on click Selected vehicle then Rapid Tracking. Repeat the process to turn it off. The smaller box next to the name of the unit will turn red while the device is in rapid tracking mode. Note: If the device's reporting interval is not configured to update every 30 seconds, Rapid Tracking will not change anything. You must configure the device for 30 second update intervals prior to using Rapid Tracking.

What is the Events area? How is it different from history?

The events are different occurrences with the device. These include: Ignition on and off, possible theft, geofence entry and exit, changes to Input/Output settings and poll attempts. The Events do not show all activity with the device while the History will show the locations of all updates in a specified time frame.

What is a History? How is it different from Events?

History is a display of all vehicle updates and movements in a given timeframe, which is specified by the user. To reach the history go to Selected Vehicle then History. Put in your desired time frame using the calendar buttons at the right or typing it in manually. Click Create Report. You can then navigate around the activity report displayed at the bottom of the map as well as view the vehicle movements on the map.

What are Inputs and Outputs?

Inputs and Outputs are specific options that can be installed. They allow the user to interact with the vehicle systems through the web interface (if they are installed). These include: Starter disable, door locks, seatbelt monitor, switches and any other electrical system in the vehicle.

What are Geofences?

Geofences are virtual boundaries laid on the map. When the geofences are set the device will report when it leaves or enters these fences. This allows the user to make sure a vehicle is not extending is bounds or going to areas it should not be. Users can set up multiple geofences in order to know the locations of their vehicles at all times.
Note: The geofence feature does not work with PT-200 units.

What is Usage? What constitutes and update?

The monthly usage is how many updates you are allotted each month. Plans range from 250 to unlimited updates depending on your specific needs. The following constitute an update for the RMT Informer: Ignition on/off, regular reports, poll attempts, changes to Input/output settings, changes to device settings, geofence entry/exit, possible theft, excessive speed. Updates for the PT-200 include: reported locations, poll attempts and status updates. Also, any emails set up to send to the user will use one update to send. You can view your current usage by clicking on the blue usage bar in the properties area of the interface.

What are the User Preferences?

User preferences are settings that can be changed by the user to fit their needs. To access the user preferences click Tools then User Preferences. In the window you can change the map refresh interval, email addresses, time zone, and password. The Default and Custom Events allow the user to specify what they would like the system to do when certain events occur. User can have software zoom in on the location, play a sound, or send an email.

How do I log off?

Click Options and then Logoff in the bar that appears underneath.

 

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GPS 3100, FAQs

Does the unit come with everything I need, including software?

Yes. The price includes the tracking device, Software with mapping for the entire U.S. and the cable to connect the GPS unit to your PC.

If the batteries go dead before I am able to retrieve the unit, will the tracking data be lost?

Of course not. When we designed this unit, we knew that the batteries may go dead before the unit was retrieved and we wanted to make sure that no valuable data was lost.

How many days can I expect the 3100 unit to last without the batteries going dead?

We recommend using Energizer Lithium batteries since they last much longer than regular batteries. With average driving (2 hours a day), the batteries should last over 2 weeks.

How often does the 3100 unit record data?

The 3100 unit records a data point every second. If you are using the AA batteries to power the unit, you can always leave it on this default setting. Decreasing the recording rate does not affect the battery life.

Do I need to worry about filling up the memory of the 3100 unit?

No. The unit stores 300 hours of driving. Most likely you will download the data and replace the batteries before it fills up.

What kind of cable comes with it to download the tracking data?

The unit comes with a serial download cable. If you only have a USB port, contact us on where to get the USB to Serial converter cable.

Does the software run on a Macintosh computer?

No. The software is written for a Windows PC. It will run on Windows 98, Windows 2000, Windows NT, Windows ME and Windows XP.

Can the 3100 unit be permanently connected to the vehicle’s power?

Yes. We have power cables available. Contact us if you need one or order one with your unit. The power cable price is $8.95. We also have cigarette lighter power cables available for $12.95.

How much more will it cost for overnight shipping?

You would need to add an additional $25 if you want overnight shipping.

What is the warranty on the 3100?

The 3100 unit comes with a full 1 year warranty.

Do I need to subscribe to a monthly service in order to get this to work?

No. There are no monthly fees or activation fees.

This is not a real time tracking system. The real time tracking systems are the ones that require monthly fees and contracts. Most people prefer the LandAirSea 3100 technology for this very reason.

Remember, to find out what the driver has been doing, you connect the device to your computer and it will give a complete history including speeds, locations stopped, and how long they were stopped.

Can I use this system for stolen vehicle recovery?

No. You need a real time tracking system to do that. Real time tracking systems are more expensive and require a monthly service fee.

Does this unit have a motion sensor in it?

Yes. The unit turns on as soon as the vehicle starts moving. When the vehicle is stopped for more than 4 minutes, it will go into a sleep mode to conserve battery life.

 

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