To request a RMA number, send an email to support@rmtracking.com.  Please explain the reason for your return request.
	No RMA numbers will be issued without a signed return policy.  Print and sign a copy of this return policy and fax it to 970-493-5255.  Upon approval, an RMA will be emailed to the customer.
	Each return MUST have an RMA number, the "Return Merchandise Authorization" number. Write the RMA number on the outside of the box before returning any product.  Returns without RMA numbers will not be accepted from the shipping carrier.
	One RMA number can only be issued for one invoice. If the customer has different items from different invoices, then an RMA number will need to be requested for each invoice.

The shipping fee is non-refundable for returns. Buyer is always responsible for return shipping costs and insurance, and Rocky Mountain Tracking will not reimburse any customer return shipping costs.

When returning product, we strongly recommend the use of a carrier that can track packages. The customer is responsible for insuring the returned item. RMT will not be responsible for any loss or damage in shipping from the customer.

	The customer must request a return for refund within 7 days of receiving the item.  No refunds after 7 days. An RMA must be requested and issued prior to the return of any product.
	No refund will be given on a product that has been opened or used.
	The customer will be charged a 30% restocking fee on all accepted returns for refund
	RMT reserves the right to refuse a refund if it appears the product has been opened, used, or damaged.
	All return(s) must have the original packaging and accessories.

Exchanging a product for another type of device will result in a $25 exchange fee. An RMA must be issued prior to the exchange of any product.  Exchanges will not be accepted without an RMA number written on the outside of the box.

Customer must inform RMT of any order discrepancy within 72 hours of the delivery date.  Physical damage to any product will void the product's warranty and the RMA Policy.  Damaged product will be replaced upon return.

Returns are processed within 7-10 business days.

	To request an RMA number for a non-operational device, you must fist send an email to support@rmtracking.com. From there our Tech Support team will try to diagnose and solve the problem before giving an RMA number. After going through the troubleshooting procedure, the tech will instruct you to print out the RMA Form and fax it in. From there, we will call you with an RMA number.
	If the device(s) test good in our facilities, there will be a $15 testing fee. The customer will also pay the shipping and handling. The unit will show up on the customers screen here in Fort Collins, verifying that it does work.
	If the device(s) test bad, as per warranty, we will ship out a new device and cover the shipping costs.
	Defective and non-operational GPS systems that are under warranty will be repaired or replaced with a working GPS at no cost to the customer if the product is still within the warranty period.  GPS systems have a 1 year manufacturer's warranty.

By purchasing our product(s), you are agreeing to the terms and conditions of RMT's return policy.

To request an RMA Number, print, sign and fax this page to us at 970-493-5255.