RMA Procedure:
  • Print, fill out, and sign this Return Policy. (Download PDF version here.)
  • Fax your Return Policy to RMT at 970-493-5255.
  • All returns MUST have a Return Merchandise Authorization (RMA) number
  • RMT Tech Support Staff will contact you with your RMA number after receiving your Return Policy.
  • Write the RMA number on the outside of the box before returning any product.
  • Returns without RMA numbers easily visible will not be accepted from the shipping carrier.
  • Ship Returns to:
    RMT RMA#________ 149 W. Harvard St. Suite 401 Fort Collins CO, 80525
Returning a Product:
  • Customer must request a return for refund within 7 days of receiving the item. No refunds after 7 days. An RMA must be requested and issued prior to the return of any product.
  • No refund will be given on a product that has been opened or used.
  • The customer will be charged a 30% restocking fee on all accepted returns for refund.
  • All return(s) must have the original packaging and accessories.
  • Refunds will be issued within 7-10 business days.
Exchanging a product:
  • There is a $25 exchange fee for the exchange of a product. An RMA must be issued prior to the exchange.
Return a non-operational unit for testing:
  • If the GPS system is defective and RMT Technical Support has requested you return the device for testing, follow the RMA procedure to return the device.
  • Returned devices will be bench checked and tested thoroughly.
  • Defective devices within warranty will be replaced under the terms of the device warranty.
  • Good devices will be returned to the customer and charged a $15 testing fee plus return shipping costs.
  • Devices out of warranty will not be refunded or replaced by RMT. Customer may purchase a new unit if desired.
What should I do if I received damaged product?
  • Customer must inform RMT of any order discrepancy or damage within 72 hours of the delivery date.
  • User inflicted damage to unit will void the device warranty and will not be accepted.
  • Damaged product will be replaced upon return to RMT.
Who pays for shipping for a return?
  • The customer is responsible for shipping devices to RMT for return or testing.
  • RMT is not responsible for any loss or damage in shipping from the customer.
  • If a tested device is Defective, RMT will ship a refurbished unit to the customer free of charge.
  • If the returned device is not defective the customer is responsible for shipping charges.
  • Rocky Mountain Tracking will not reimburse any customers return shipping costs.
Customer: ______________________________________ Company: ______________________________________
Purchased Date: ______________________________________ Phone Number: ______________________________________
Address: ______________________________________ Email: ______________________________________
City, State, Zip: _____________________________________________________________________________________
# of Units:___________ IMEI or S/N(s):____________________________________________________________________________
Last 6 Digits of each (IMEI or S/N is immediately above or below barcode on Rover, SmartTrack, or PT-200).
S/N not required for Tracking Key and 3100 units.
By signing below, you agree to the terms and conditions of RMT's return policy.
Signature: ______________________________________ Date: ______________________________________
 

(Download PDF version here.)

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